The Debt Collection Protocol came into force last October and adds to the suite of protocols setting out how disputing parties should conduct themselves in the period leading up to the issue of court proceedings. To me, what it sets out seems to be common sense. The claimant should explain clearly what they say is […]
When adding Mediation of Civil & Commercial Disputes to the suite of service offered by HCL, there were a number of things we had to consider. On reviewing them, it occurred to me that the principles would apply across many sectors of business. So here are my thoughts. Please feel free to comment or add […]
As a Civil Litigator you quickly learn that most cases turn on evidence, not on an interesting point of law. During our legal training the lecturers and indeed the legal press focus on the knife edge cases that change the law – because it’s of more interest to them and easier to lecture on and […]
I thought It’s about time that we wrote a case study on the work that we do installing and training on the LEAP Case Management System. We are not involved in the sales process in the work that we do with LEAP. They bring us in to manage and deliver the project for installation and […]
Are you ready for the electronic Bill of Costs? After many many years in preparation, there will now be an electronic Bill of Costs. On 6th April the Bill will be compulsory to all firms when submitting costs claims. The new electronic Bill of Costs has the same phases as a Costs Budget but also […]
I am flying a bit of a kite here. What I write comes from my own experience in life, both in practice and in family and my own social life. It’s something I have raised in professional circles. Usually I’m met by blank faces! (Another one of Hunnings’ mad cap ideas I hear you groan!) […]
Here are some thoughts on what to consider when looking to choose a Case or Practice Management System, beyond price. Don’t try to “rebuild” your existing system in your new system Do look at how the new solutions can benefit your business processes Don't just go for what others are choosing […]
It’s a fact of life – normally people don’t like change. They might grumble about what they’ve got but that’s nothing to the complaints you get when change starts to happen. I’m directing these comments to a change in Case, Practice or Document Management System, but the same goes for almost any area of business, […]
A lot of these comments will apply to many IT projects, especially in the legal/professional services sector. So the partners tell you that they want to buy a Case Management System or Practice Management System (let’s call it CMS for short). Perhaps they have decided what will be bought, or they leave it to you to […]
Which are most effective : Ethical or Ruthless managers ? One will see examples of both about us – sometimes within the same organisation. The behaviours can be driven by character/personality or emotion (fear, greed, insecurity). If they do not match the culture of the organisation tension or conflict is likely to arise. Research published […]
