The Legal Ombudsman (LeO) has published some useful FAQs about handling complaints. Here is the link: https://www.legalombudsman.org.uk/media/iatjbphd/guidance-scheme-rules-faq-april-2023.pdf Here are the contents chapter headings: Chapter 1 – Introduction and definitionsChapter 2 – Who can complain about whatChapter 3 – What authorised persons must doChapter 4 – When complaints can be referred to usChapter 5 – How […]


